Intercom vs Zendesk: Comparing features, integrations, and pricing It is quite the all-rounder as it even has a help center and ticketing system that completes its omnichannel support cycle. One of the standout features of Intercom’s user interface is the ability to view customer conversations in a single thread, regardless of the channel they were […]
Chatbot Names: How to Pick a Good Bot Name> Having the visitor know right away that they are chatting with a bot rather than a representative is essential to prevent confusion and miscommunication. It was only when we removed the bot name, took away the first person pronoun, and the introduction that things started to […]
Chatbot for Healthcare: Key Use Cases & Benefits Conversational chatbots with different intelligence levels can understand the questions of the user and provide answers based on pre-defined labels in the training data. Chatbot algorithms are trained on massive healthcare data, including disease symptoms, diagnostics, markers, and available treatments. Public datasets are used to continuously train […]
Generative AI in insurance to take off within 12-18 months: expert In the dynamic landscape of the insurance sector, staying competitive requires harnessing cutting-edge technologies. One such innovation is the utilization of generative AI models, which have revolutionized the way insurance companies handle data, assess risks, and develop products. In this article, we will explore […]
